Shipping policy
Shipping Range
*Delivery availability may change based on carrier service and unforeseen circumstances. Some PO Boxes and remote areas may not be serviceable, and additional fees may apply to certain remote locations. Thank you for your understanding.
Estimated Delivery Time
| Country / Region | Estimated Deliverey Time | Standard Shipping Cost |
| United States | 9-16 days | $7.99 |
| Canada | 10-20 days | $7.99 |
| Southeast Asia* | 8-20 days | $7.99 |
| Oceania | 9-20 days | $7.99 |
| Europe* | 8-18 days | $7.99 |
| Singapore | 5-10 days | $7.99 |
Please kindly note that we are not responsible for delays due to uncontrollable factors such as customs clearance, bad weather, local postal handling time, etc.
**Please kindly note that due to ongoing strike actions by Canada Post, shipments to Canada may experience delays.
Shipment Schedule
Please allow up to 2 business days for your order to be processed and shipped. Once processed, the parcel will be dispatched to carriers.
Shipping Notification
Please allow 3-5 business days for the carrier to update your tracking number. We will send a shipping notification by email once the tracking number is available.
Wrong Information
If you have left a wrong shipping address, name, or contact information, please contact our customer service at support@moodylenses.com within 2 hours after you complete payment.
*Please kindly note that we are unable to redirect to another shipping address after we have processed and shipped the parcel.
*moody is not responsible for the delivery failure due to incorrect shipping address.
Lost Parcel
If your parcel is shown "lost" or "missing", please contact our customer service immediately.
Customs Duty & Tariff
Policies on duties and tariffs differ in different countries. It is the customers' responsibility to pay the required taxes and fees of your local government.
The price on our website does not include customs duty and tariffs. Please note that these charges are paid to your local carrier or government, and are not charged by moody. Thus, they cannot be refunded.
For EU orders, a fixed 7.5% import-duty charge is included in your checkout total. To keep things simple, we include a flat 7.5% EU import-duty charge in your checkout total. As duty rates may vary by destination, if the amount assessed is higher than the 7.5% included in your order total, we’ll take care of the difference—so there’s nothing extra for you to pay for EU import duties. Any other local taxes, fees, or charges, if applicable, may be handled separately under local regulations.
For detailed local duties and tariffs information, please kindly consult your local customs office.