FAQ
Find quick answers about prescription options, order updates, shipping timelines, and contact lens care. If you still need help, please contact our support team.
Do I need a prescription for colored contacts?
Prescription requirements vary by region and product type. Moodylenses offers both prescription and non-prescription options. If you need vision correction, choose lenses that match your prescription and consult your eye care professional.How do I choose the best color for my eyes?
For subtle daily looks, choose shades close to your natural eye color (such as brown or soft gray). For stronger contrast, try blue, green, or deeper gray tones. You can also choose by effect: natural, enlarging, or bold transformation.Does Moodylenses provide lenses for astigmatism?
No, Moodylenses does not currently provide lenses for astigmatism. Please check your prescription before purchasing.Do Moodylenses lenses come in prescription options?
Yes. Moodylenses lenses are available in both prescription and non-prescription options. Please check our prescription verification page and consult your eye doctor before purchasing.Why does the actual look differ from website photos?
The wearing effect can vary based on your original eye color, iris pattern, lighting, camera filters, and eye shape. For reference, most Moodylenses model photos are shot on dark brown eyes under studio lighting.How do I order if my two eyes have different prescriptions?
Please add two boxes with different diopters to match each eye’s prescription.Does Moodylenses provide farsighted lenses?
No, Moodylenses does not currently provide farsighted lenses. Please check your prescription before purchasing.When do the lenses expire?
Our products can be stored for up to 5 years. You can find the manufacturing date (factory icon) and expiration date (hourglass icon) on the packaging. ---Order
How can I change my order information (address, name, phone number)?
If your order has not been processed, you can request changes within 2 hours after payment by emailing customer service with your order number and correct details. If your order has already been processed, order information cannot be changed.Why didn’t I receive an order confirmation email?
Please check your spam folder and confirm whether the email address entered at checkout is correct.How can I cancel my order?
If your order has not been processed, you can request cancellation within 2 hours after payment by emailing customer service with your order number, contact details, and cancellation reason. Refunds are processed within 10 business days.What if the items I received do not match my order?
Please contact customer service within 7 days of delivery with your order number and photos of the received items. ---Shipping
How do I track my parcel?
Once your order ships, you will receive a tracking number by email. Use that number to check the latest delivery status online.Why hasn’t my tracking status updated?
Tracking updates usually appear after the parcel arrives in the destination country, typically around 7 business days after shipment confirmation.How long does shipping take?
We currently offer free standard shipping on orders over $50. Estimated delivery time is 10–15 business days.Do I need to pay customs duties?
Customs policies vary by country. Customers are responsible for any duties or taxes required by local authorities. Product prices on our website do not include customs duties or tariffs. ---Wear & Care
What should I do before wearing contact lenses?
Before handling lenses, make sure your hands are clean and dry. For non-daily disposable lenses, soak lenses in multi-purpose solution for at least 8 hours before first use. Rub and rinse lenses before and after each use. Before insertion, check lens shape to ensure it is not inside out.Why is my vision blurry when wearing contact lenses?
There are two common reasons:-
1) The diopter or base curve may not match your prescription. 2) The lens may be inside out, which can cause discomfort and unstable vision when blinking.